Williston, FL- Monterey Boats is pleased to announce for the 17th year in a row that they are the recipients of the 2021 Marine Industry Customer Satisfaction Index (CSI) Award for Excellence in Customer Satisfaction. Monterey Boats was presented with the 2021 Marine Industry Customer Satisfaction Index (CSI) Award for Excellence in Customer Satisfaction for Cuddy and Express Cruisers, Bowriders and Fiberglass Outboard boats during the NMMA’s State of the Recreational Boating Industry & Awards Presentation held on Thursday February 17th, 2022. This year marks the 17th consecutive year that Monterey has received the Customer Satisfaction Award from the NMMA.
The Marine Industry CSI Award honors manufacturers that actively measure customer satisfaction and pursue continuous improvement to better serve the consumer. Award recipients achieved and maintained an independently measured standard of excellence of 90 percent or higher in customer satisfaction over the past year, based on returned survey results provided by consumers purchasing a new boat during the period between January 1st, 2021 and December 31st, 2021.
Monterey Boats, a leading independent boat manufacturer, specializes in building premier quality sport boats, M-series, and super sport boats. Monterey has a growing worldwide dealer partner network, a dedicated staff of more than 500 skilled boat builders and is an industry leader in designing and building superior outboard and stern-drive powered boats. For more than 35 years, Monterey has produced well over 30,000 boats and generated more than one and a half billion dollars in sales. Every Monterey boat is also NMMA certified and backed by its exclusive MVP Lifetime Limited Warranty to assure the ultimate in customer confidence and satisfaction.