Williston, FL – During the Innovation Breakfast on February 16th at the 2018 Progressive Insurance Miami International Boat Show, NMMA’s Vice President of Engineering Standards, Robert Newsome, presented Monterey Boats with the 2017 Marine Industry Customer Satisfaction Index (CSI) Award for Excellence in Customer Satisfaction. Monterey Boats received the award for Excellence in Customer Satisfaction in the Sterndrive Cuddy and Express Cruiser category, the Sterndrive Bowrider category and the Fiberglass Outboard Boat category.
Attending the breakfast to receive the award, Sue Koehler, Customer Satisfaction Coordinator said, “The NMMA CSI award is an honor that is given to Monterey Boats by our customers which makes it the most prestigious award in the industry.”
Charles Marshall, Co-Founder had this to say, “Through hard work and dedication to create and deliver the most innovative and technologically advanced boats for both domestic and international markets, Monterey has become one of the most awarded builders in the industry. We will continue to strive to deliver a stand-alone product delivering the amenities and sophistication that our dealers and clients expect.”
The Marine Industry CSI Award honors manufacturers that actively measure customer satisfaction and pursue continuous improvement to better serve the consumer. Award recipients achieved and maintained an independently-measured standard of excellence of 90 percent or higher in customer satisfaction over the past year, based on returned survey results provided by consumers purchasing a new boat during the period between January 1st, 2017 and December 31, 2017.
Monterey Boats, a leading independent boat manufacturer, specializes in building premier quality sport boats, M-series, super sports and sport yachts. Monterey's current line features 26 models ranging from 19' to 40', including our exciting Surf Edition models. Monterey has a growing worldwide dealer partner network, a dedicated staff of more than 500 skilled boat builders, and is an industry leader in designing and building superior outboard and stern-drive powered boats. In 30 years, Monterey has produced well over 35,000 boats and generated over one billion dollars in sales. Every Monterey boat is also NMMA certified and backed by its exclusive MVP Lifetime Limited Warranty to assure the ultimate in customer confidence and satisfaction.