Job Description: IT Technician

Reports to: Network Administrator

Classification:  Non-Exempt

Department:  Administration/IT

General Scope:  The IT Technician will have extensive experience in troubleshooting, repairing, and maintaining computer hardware, peripherals, and related equipment. This role requires a proactive individual who can work independently as well as part of a team to ensure the smooth operation of our company's technology infrastructure.

Essential Duties and Responsibilities:                                                                       

1.     Diagnose hardware and software problems.

2.     Provide training to staff regarding IT issues/topics.

3.     Assist with IT related problems when called upon (password resets, account unlocks, basic Active Directory/Microsoft 365 account work, onboarding and offboarding user accounts, etc.).

4.     Offer basic desk phone and softphone support.

5.     Track, prioritize and document requests using an IT support request system.

6.     Install and configure new computers and other IT equipment.

7.     Repair and upgrade different types of computers (hardware and software).

8.     Identify problems with printers and collaborate with managed print services.

9.     Inventory IT supplies and equipment e.g. cables and adapters.

10.  Assist with server and network appliance updates and maintenance.

11.  Crimp and run ethernet cables in the organization.

12.  Research and learn about new software in the market that relates to the organization’s functions.

13.  Help document systems.

14.  Other duties as assigned by supervisor.

Education and/or Experience                                                                                     

Minimum 2 years of hands-on, practical IT experience.  Manufacturing IT experience is desired.  Working knowledge of Office 365 and basic network shares is required.  Experience with ThreatDown Endpoint Protection, Barracuda Firewall, Ubiquiti networking is a plus.

Certificates, Licenses, Registrations  

CompTIA A+ minimum, Net+ and/or Sec+ desired.

Physical Demands                                                                                                         

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and occasionally required to stand; regularly use hands to finger, handle, or feel; reach with hands and arms: occasionally stoop, crouch; regularly talk or hear.  Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment                                                                                                       

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee spends about 80% of the week in an office environment. The noise level in the office work environment is usually quiet. The remainder of the week is in a production environment. While working in production, the employee is often exposed to moving mechanical parts, high precarious places, fumes or airborne particles; toxic, flammable or caustic chemicals, and outside weather conditions.  The employee is frequently exposed to extreme heat and regularly exposed to the risk of electrical shock and vibration.  The noise level in the work environment is usually moderate.

This is a full-time position Monday - Thursday from 7:30am - 4:45pm. Friday 7:30am - 2:15pm. Special projects may require overtime work, including weekends.

Inclusive benefits package including vacation, paid holidays, health, dental, vision, life, 401K with employer match.

Please email resume and salary requirements.

Monterey Boats is a drug free workplace and an equal opportunity employer.